The American Customer Satisfaction Index (ACSI) gave Optimum a 58/100, which is 1 point lower than its score in 2022.Ĭonsumer Reports readers also had a negative view on Optimum. The remote is also built-in with Google Assistant, so you can use your voice to search for shows and movies.Īlthough Optimum normally ranks right in the middle in customer satisfaction compared to other providers, in 20, its ranking dropped. It works like a Roku or Amazon Fire TV - just plug it into your TV and you’ll immediately have access to thousands of streaming apps like Netflix and HBO Max (although you’ll still have to subscribe to them separately). Optimum offers a streaming device called Optimum Stream for $10/mo. Learn more about Optimum TV Learn more about Optimum’s bundles Optimum also offers Optimum Complete, a bundling plan that combines your internet and mobile phone plans. service will be billed at regular rate and is subject to change.” While these bundles are usually pretty affordable in the first year, you can expect to pay quite a bit more in year two, although it’s unclear exactly how much. There are four Optimum TV packages that you can add to your internet service, but you won’t save very much compared to purchasing standalone TV service somewhere else. If you’re thinking about other internet options, check to see which ISPs are available at your address. If you are a current Optimum customer, you can check your internet speeds through Allconnect to determine if you are getting the speeds you paid for. Optimum is known for being slightly more reliable, especially when it comes to providing fast internet service. for Optimum’s gig plan, compared to $80/mo. By the time you get to year two, you’ll pay $140/mo. in the second year, while Verizon’s price doesn’t increase at all. Speeds from all three providers max out at 940 Mbps, but you won’t have to deal with the same price hikes from Frontier and Verizon. For comparison, Verizon had the highest customer satisfaction scores of any provider we reviewed. Frontier is a toss-up: Optimum’s plans are more affordable, but Frontier has higher 2022 customer satisfaction ratings. Frontier’s customer service ratings have surpassed Optimum, at 61/100 to Optimum’s 59/100. If you can get fiber optic service from Verizon Fios in your area, it’s a better service for most people. May or may not be available based on service address. All prices subject to change at any time. Pricing varies by location and availability. *Pricing per month plus taxes for length of contract. Discounted laptop: In addition to the discounted internet, Optimum Advantage customers can also purchase a refurbished Chromebook laptop for just $149.Veterans: You must be a veteran and receive state or federal public assistance.Seniors: You must be 65 years or older and eligible for Supplemental Security Income (SSI).Optimum Advantage Internet is also open to New York City residents attending a New York City public school. Households with students: Your household must qualify for or participate in the National School Lunch Program (NSLP).Affordable Connectivity Program:Optimum participates in this federal government program, providing free 300 Mbps internet access to qualified individuals.Here’s who qualifies for Optimum Advantage Internet: and gets you up to 50 Mbps speeds, free installation, free equipment and no data caps or contracts. In addition to the plans listed above, there is also a discounted option called Optimum Advantage Internet for select groups. ![]() But it’s important to be aware that you’ll be paying a lot more than what you signed up for at some point.ĭiscounted internet for low-income students, seniors and veterans It has one of our highest scores of any provider for value, which measures how much speed you’re getting for the price. That doesn’t necessarily mean Optimum is a bad deal. While Optimum’s rates are pretty affordable when you first sign up, they increase after 12 months. ![]() The slowest speeds you can get are 300 Mbps - a high starting point compared to other internet providers. But no matter what’s available to you, Optimum’s internet plans are known for high speeds and high prices. Optimum has both fiber and cable internet plans available, and it’s been rapidly building its fiber network in recent years in order to reach more homes. Coverage also extends to western Connecticut, eastern New Jersey and parts of rural Pennsylvania and West Virginia, and states in the West, South and Midwest. Optimum is available to over 12 million people. Optimum is available in 21 states, including the greater NYC area, where you’ll find Optimum internet service in The Bronx, Brooklyn, Long Island, Poughkeepsie and Yonkers, among other NY cities.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |